AI voice agents.
Built for your business.
When a call comes in, your team needs a clear next step. Eastmoor Digital programs AI voice agents for reception, scheduling, cold calling, and appointment setting, with conversations built around your process.
Meet Jordan.
Try a conversation.
Speak with Jordan, Eastmoor Digital's AI assistant, before booking a discovery call. Try an incoming inquiry, ask about scheduling, or hear how he handles a sales handoff.
Call Jordan directly.
Use the button on your phone, or dial the number from any phone. Tell Jordan you are trying the website demo.
Talk to JordanWhat to expect
- The button opens your phone app. This is a phone conversation, not browser audio.
- Jordan is an AI assistant on Eastmoor's live reception line.
- You can ask about availability without booking. A real appointment requires your confirmation.
Try reception.
“Hi Jordan, I'm trying the website demo. How can you help a new caller?”
Try scheduling.
“How can I find a time for a discovery call with Eastmoor?”
Try a sales handoff.
“Can you connect me with your AI sales representative?”
Ready to discuss your own voice agent? Book a discovery call.
One conversation.
A useful next step.
Start with a specific job for the agent. Define the questions it should answer, the information it should collect, and when someone on your team needs to take over.
AI voice agent programming
Build the conversation around your business, from the opening greeting to the final handoff. We configure the agent's instructions, knowledge, and actions for the work you want it to handle.
- Conversation design and approved responses
- Business information and qualification rules
- Tool connections where supported
- Fallbacks, testing, and human handoffs
AI receptionists
Give incoming callers a consistent welcome. Answer routine questions, capture the reason for the call, and route requests according to your hours, team, and priorities.
- Greetings and common business questions
- Caller details and message capture
- Department or team routing
- After-hours and escalation instructions
Scheduling
Help callers find a suitable appointment time through a supported calendar connection. Define availability, appointment types, buffers, and the information needed before a booking.
- Availability checks and appointment booking
- Rescheduling and cancellation workflows
- Booking details and confirmation steps
- Exceptions sent to your team
Cold calling
Program outbound conversations around an approved audience and a clear reason to call. Introduce the offer, ask qualifying questions, and route interested prospects to the right next step.
- Approved scripts and audience criteria
- Qualification and objection-handling flows
- Opt-out handling and call outcomes
- Human handoff or appointment invitation
Appointment setting
Move an inquiry toward a useful conversation with your team. Gather the details that matter, check fit against your criteria, and offer an appropriate appointment.
- Inbound inquiry and follow-up conversations
- Qualification before a meeting is offered
- Appointment selection and confirmation
- Call notes and context for your team
Fit the agent
to the way you work.
Your tools.
We assess your phone setup, calendar, CRM, and available APIs before selecting the connections. Compatibility depends on permissions and the features your tools support.
Your people.
Define what the agent can do independently, what needs approval, and which requests should reach a person. Unclear answers and failed connections need a route back to your team.
Your calling rules.
Before outbound activation, confirm the approved audience, calling rules, disclosures, consent requirements, and opt-out process for the intended use.
Map it. Build it.
Test the conversation.
A useful voice agent needs clear boundaries and realistic testing. Start with one workflow, review how it handles real scenarios, and decide what to expand from there.
Map the call.
Identify who is calling, what they need, and the next action your business wants to support.
Define the rules.
Agree on approved information, tool access, qualification criteria, and handoff points.
Build and test.
Test normal conversations, missing details, interruptions, unavailable appointments, and failed connections.
Review and refine.
Confirm the workflow with your team, document ownership, and agree on how changes will be reviewed.
Common questions.
Can we start with reception or scheduling only?
Yes. The five services can be scoped individually. We can begin with one call type and define the next step after the initial workflow is reviewed.
Can the agent use our existing calendar or CRM?
We check the tools, available connections, permissions, and subscription features first. We confirm compatibility before choosing the implementation.
What happens when the agent cannot answer?
We define fallback instructions and a handoff route. Depending on your setup, that can mean transferring a call, collecting a message, or notifying a member of your team.
Is scheduling different from appointment setting?
Scheduling handles the calendar steps: availability, booking, and changes. Appointment setting also handles the conversation before a meeting, including questions that establish whether an appointment is the right next step.
What needs to be decided before outbound calls begin?
The audience, purpose, messaging, calling rules, disclosures, consent requirements, and opt-out handling need to be reviewed before activation. A programmed agent is not an approval to contact a particular list.
What should we bring to the first conversation?
Bring a typical call scenario, your current phone and calendar tools, the questions callers ask, and a description of what a successful handoff looks like.
Show us the calls
your team handles.
Bring one workflow: reception, scheduling, outbound calling, or appointment setting. We will help you define a practical starting point.